As announced in the Monetary Policy Statement of December 5, 2018, th
Reserve Bank of India (RBI) launched the Ombudsman Scheme for Digital
Transactions (OSDT) on January 31, 2019.
The Reserve Bank has set up a third office of the Banking Ombudsman (BO)
and Ombudsman for Digital Transactions (ODT) at Reserve Bank of India, New Delhi
(New Delhi-III) with a view to meet the growing demand for resolution under the
Banking Ombudsman Scheme and the OSDT. This office will be operational with
effect from July 1, 2019.
The territorial jurisdiction and e-mail ids of BO and ODT New Delhi I, II and III
with effect from July 1, 2019 would be as under:
| Sr No | BO/ODT | Territorial Jurisdiction | Email ID |
| 1 | New Delhi I | North, North-West, West, South-West, New Delhi and South districts of Delhi | [email protected] (for BO) [email protected] (for ODT) |
| 2 | New Delhi II | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | [email protected] (for BO) [email protected] (for ODT) |
| 3 | New Delhi III | North-East, Central, Shahdara, East and SouthEast districts of Delhi | [email protected] (for BO) [email protected] (for ODT) |
As announced in the Press Release dated April 26, 2019, the territorial
jurisdiction under the Ombudsman Scheme for Non-Banking Financial Companies
remains unchanged.
Yogesh Dayal
Press Release: 2018-2019/3085 Chief General Manager
Source: RBI
