All fee plazas on National Highways are equipped with FASTag system except for the following stretches, due to extremely low traffic :
Sundra Gunjangarh and Khuiyali plaza on Munabao- Tanot section of National Highway number 25E.
Garadiya, Sinhaniya and Doongri fee plazas on Gagariya- Baori Kalan- Serwa- Bakhasar section of National Highway number 925 and Sata-Gandhav section of National Highway number 925A.
Various measures have been undertaken by the National Highways Authority of India from time to time to reduce/eliminate the occurrence of any incorrect deduction via FASTag at user fee plazas. Some of the key measures undertaken are as under:
|• Penal action on defaulting bank/fee plaza operating agency/concessionaire.|
|The mandate for implementation of Interface Control Document (ICD 2.5) at all fee plazas on National Highways (the Year 2020 and 2021)||To enable near-real-time processing of FASTag transactions at fee plazas on National HighwaysInstant SMS to FASTag users on user fee transactions|
|Service Level Agreement (SLA) parameters for issuer banks (The year 2019 & 2021)||Provision to resolve customer complaints related to overcharging, double deduction, unauthorized transaction, etc. in a time-bound manner|
In order to achieve 100% fee collection electronically at fee plazas, the Government has declared all lanes of fee plazas on National Highways as FASTag Lane of the fee plaza w.e.f. midnight of 15th/16th February 2021. This has resulted in reduced waiting time and minimized queues at fee plazas.
This information was given by the Union Minister for Road Transport and Highways, Shri Nitin Gadkari in a written reply in the Rajya Sabha.
Disclaimer : This is an official press release by PIB.